Petal Answers - FAQ

FAQs | Twinpetals
1. What makes Twinpetals different from regular teas?+
Twinpetals offers 100% flower-based infusions—no tea leaves, no caffeine, and no preservatives. Each blend is crafted from real petals to gently support your daily wellness.
2. Do your teas contain caffeine or artificial additives?+
No. All Twinpetals blends are caffeine-free and contain no preservatives, artificial colors, or additives—only clean, calming ingredients sourced from nature.
3. Can your teas be consumed daily?+
Yes. Our blends are gentle and crafted for regular, daily consumption to complement your lifestyle and wellness routine.
4. Are the ingredients natural and safe?+
Absolutely. We use only real, food-grade flowers, ensuring safety and purity in every cup.
5. Can I drink these teas during pregnancy or breastfeeding?+
We recommend consulting your healthcare provider before use, as individual responses to herbal and floral ingredients may vary during pregnancy or lactation.
6. Are these teas suitable for children?+
While the blends are mild and natural, please consult a pediatrician before serving to children under 12 years of age.
7. Are the teas available in both loose-leaf and tea bag formats?+
Yes. All our blends are offered in pyramid tea bags and loose-petal pouches for your convenience.
8. What are your shipping charges?+
Shipping charges are calculated at checkout based on your pincode. Free express shipping is available on orders above ₹399. A flat fee of ₹50 applies otherwise.
9. How can I track my order?+
Once your order is shipped, you will receive a tracking link via email from our courier partner. Please ensure your email address is entered correctly at checkout.
10. What is the shelf life of Twinpetals teas?+
Our teas have a shelf life of 18 months from the date of packaging. Please refer to the back of the product pouch for the exact expiry date. Store in a cool, dry place away from direct sunlight to maintain freshness.
11. What is the best way to store the teas?+
Store the teas in their original resealable pouch or transfer to an airtight container. Keep in a cool, dry place to preserve freshness and aroma.
12. Can I enjoy these teas both hot and cold?+
Yes. All blends can be consumed as hot infusions or refreshing cold brews. Brewing instructions are provided on each pack.
13. Are your teas certified?+
Yes. Twinpetals is FSSAI certified, ensuring food safety and compliance with Indian standards.
14. Do you deliver across India?+
Yes. We ship to all serviceable pin codes across India through our trusted courier partners.
15. How can I place a bulk or customized order (e.g., gifting or events)?+
Please email us at contact@twinpetals.in with your requirements. Our team will get back to you with options and offers.
16. Do you offer international shipping?+
At this time, we cater to international bulk orders on a case-by-case basis. Please write to contact@twinpetals.in with your request.
17. How can I reach your support team?+
You can write to us at contact@twinpetals.in or use the contact form on our website. Our team typically responds within 24–48 hours during business days.
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